Customer Success Manager

HireDirector · recruiting for a confidential client

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Pay
₹50,000–90,000 a month
Location
Bhopal, Madhya Pradesh
Work mode
On-site
Job type
Full time
Experience
3–6 yrs
Category
IT

In hand: about ₹45,000–81,200 a month after PF and income tax (estimate). How it's worked out

We are looking for a Customer Success Manager to enhance customer satisfaction and retention. You will be the key point of contact for our clients.

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About the role

We are seeking an experienced Customer Success Manager to join our team in Bhopal. In this pivotal role, you will be responsible for enhancing customer satisfaction and retention by ensuring that our clients receive exceptional service and support throughout their journey with us. As the key point of contact for our clients, you will play a vital role in building strong relationships and understanding their needs and objectives.

Your primary responsibilities will include onboarding new clients, providing ongoing training and support, and proactively addressing any issues that may arise. You will collaborate closely with internal teams to ensure that our services align with client expectations and work to identify opportunities for upselling and cross-selling additional services that can benefit our clients. Your ability to analyze customer feedback and data will be crucial in driving improvements and ensuring that our clients achieve their desired outcomes.

The ideal candidate will have a strong background in customer success, account management, or a related field, with excellent communication and problem-solving skills. You should be passionate about customer satisfaction and have a track record of successfully managing client relationships. If you are looking for an opportunity to make a significant impact in a dynamic environment, we encourage you to apply.

About the Role

In this role, you will not only be a trusted advisor to our clients but also a key contributor to our company's growth. Your efforts will directly influence client retention rates and overall satisfaction, making this a rewarding position for those who thrive on making a difference.

What you'll do

  • Develop and maintain customer relationships.
  • Facilitate onboarding and training for clients.
  • Monitor customer satisfaction and feedback.
  • Advocate for customers’ needs within the organization.
  • Collaborate with sales and support teams.

What you'll need

  • Bachelor's degree in Business or related field.
  • 3-6 years of experience in customer success.
  • Strong problem-solving skills.

Skills

Excellent interpersonal skills. Ability to work independently. Proficiency in customer relationship management tools.

Good to have

Knowledge of project management methodologies. Experience in the software industry.

Benefits

  • Health and wellness programs.
  • Career advancement opportunities.
  • Flexible work hours.

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

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Questions about this job

What are the main responsibilities?
You will manage customer relationships, resolve issues, and ensure product adoption.
Is this a remote position?
No, this is an onsite position in Bhopal.
What qualifications do I need?
A Bachelor's degree and 3-6 years of experience in customer success or account management.
What is the expected salary range?
The salary range is INR 50,000 to INR 90,000 per month.
How do I apply?
Click "Apply Now" on this page to apply through HireDirector. HireDirector is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Success Manager

₹50,000–90,000 a month

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