Customer Success Manager

HireDirector · recruiting for a confidential client

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Pay
₹50,000–80,000 a month
Location
Ghaziabad, Uttar Pradesh
Work mode
On-site
Job type
Full time
Experience
4–7 yrs
Category
IT

In hand: about ₹45,000–72,100 a month after PF and income tax (estimate). How it's worked out

Join our IT company as a Customer Success Manager, where you will ensure customer satisfaction and retention by providing exceptional support and guidance throughout the customer journey.

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About the role

We are seeking a dedicated Customer Success Manager to join our team in Ghaziabad. In this pivotal role, you will be the key point of contact for our clients, ensuring their satisfaction and retention through exceptional support and guidance. Your primary responsibility will be to foster strong relationships with customers, understanding their needs and challenges, and providing tailored solutions that enhance their experience with our services.

As a Customer Success Manager, you will proactively engage with clients to ensure they are getting the most out of our products. This involves conducting regular check-ins, gathering feedback, and identifying opportunities for upselling or cross-selling additional services. You will work closely with our technical teams to address any issues that may arise and to ensure a seamless experience for our customers.

In addition to managing customer relationships, you will play a crucial role in onboarding new clients, providing them with the necessary training and resources to succeed. Your ability to communicate effectively and empathize with clients will be essential in helping them achieve their goals. You will also analyze customer data to identify trends and insights that can inform our strategies and improve overall customer satisfaction.

About the Role

To excel in this position, you should possess strong problem-solving skills, a customer-centric mindset, and the ability to work collaboratively in a fast-paced environment. Experience in customer success or account management within the IT sector is highly desirable. Join us in making a meaningful impact on our clients' success and contributing to the growth of our company.

What you'll do

  • Build strong customer relationships
  • Understand customer needs
  • Provide product training and support

What you'll need

  • Bachelor's degree in IT or related field
  • 4-7 years of customer success experience
  • Excellent communication skills

Skills

Problem-solving Project management Interpersonal skills

Good to have

Technical knowledge of products Experience with customer feedback tools

Benefits

  • Health insurance
  • Paid time off
  • Career advancement opportunities

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

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Customer Success Manager jobs in other cities

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Questions about this job

What will my main responsibilities be?
You will manage client accounts, ensuring customer satisfaction and helping clients achieve their goals with our products.
What qualifications are needed for this role?
A degree in IT or a related field, plus 4-7 years of experience in customer success or account management.
Is this role remote?
No, this is an onsite position based in Ghaziabad.
What is the salary range?
The salary range is INR 50,000 to INR 80,000 monthly.
How do I apply?
Click "Apply Now" on this page to apply through HireDirector. HireDirector is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Success Manager

₹50,000–80,000 a month

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