Customer Success Manager

HireDirector · recruiting for a confidential client

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Listing updated

Pay
₹50,000–90,000 a month
Location
Kolkata, West Bengal
Work mode
On-site
Job type
Contract
Experience
3–6 yrs
Category
Telecommunications

In hand: about ₹45,000–81,200 a month after PF and income tax (estimate). How it's worked out

Our client is looking for a Customer Success Manager to enhance customer satisfaction and retention.

Apply now

About the role

As a Customer Success Manager, you will play a vital role in ensuring that clients receive maximum value from our client's services. Your primary responsibility will be to serve as the main point of contact for clients, addressing their needs and concerns promptly and effectively.

This role requires individuals with strong interpersonal skills and a genuine passion for customer service. You will work closely with clients to understand their goals and challenges, providing tailored solutions and support. Join a team that prioritizes building lasting customer relationships and fostering a culture of continuous improvement.

What you'll do

  • Manage client relationships
  • Address customer inquiries
  • Develop customer success strategies

What you'll need

  • Bachelor's degree in Business or related field
  • Experience in customer success or account management
  • Strong communication skills

Skills

Customer relationship management Problem-solving Analytical skills

Good to have

Knowledge of telecommunications industry Experience with CRM software

Benefits

  • Attractive salary
  • Performance bonuses
  • Work-life balance

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

Apply now

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Questions about this job

What will my day-to-day activities involve?
You will manage client accounts and provide ongoing support.
Is this a remote role?
No, this position requires onsite work.
How does the company measure customer success?
We track customer satisfaction, retention rates, and feedback.

Listing last updated

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Customer Success Manager

₹50,000–90,000 a month

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