Customer Success Manager

HireDirector · recruiting for a confidential client

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Listing updated

Pay
₹50,000–80,000 a month
Location
Surat, Gujarat
Work mode
On-site
Job type
Full time
Experience
3–6 yrs
Category
E-commerce

In hand: about ₹45,000–72,100 a month after PF and income tax (estimate). How it's worked out

Become a Customer Success Manager with our client and enhance customer satisfaction and retention.

Apply now

About the role

As a Customer Success Manager, you will build strong relationships with clients to ensure they receive the maximum value from our products and services. This role is ideal for individuals with experience in customer service and account management, who are passionate about enhancing customer satisfaction and retention.

Your daily responsibilities will include onboarding new customers, conducting regular check-ins, and addressing any issues that arise. If you excel in relationship-building and are dedicated to helping customers succeed, we encourage you to apply for this opportunity.

What you'll do

  • Develop relationships with clients
  • Ensure customers receive maximum value from products
  • Conduct regular check-ins with clients
  • Resolve customer issues and concerns

What you'll need

  • Bachelor's degree in Business or related field
  • Experience in customer service or account management
  • Strong problem-solving skills

Skills

Excellent communication skills Customer-focused mindset Ability to manage multiple accounts

Good to have

Experience with CRM software Knowledge of e-commerce trends

Benefits

  • Health and wellness benefits
  • Performance-based bonuses
  • Career advancement opportunities

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

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Questions about this job

What experience is required for this role?
A background in customer service or account management is preferred.
What are the main responsibilities?
You will manage client relationships and ensure customer satisfaction.
Is this position onsite?
Yes, this role requires you to work onsite.
What skills are important for this role?
Strong communication and interpersonal skills are essential.
How can I apply for this position?
Click "Apply Now" on this page to apply through HireDirector. HireDirector is recruiting for this role on behalf of a client employer.

Listing last updated

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Customer Success Manager

₹50,000–80,000 a month

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