Customer Support Representative

HireDirector · recruiting for a confidential client

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Pay
₹25,000–40,000 a month
Location
Guwahati, Assam
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Telecommunications

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

Join our client’s team as a Customer Support Representative to assist clients with queries and provide exceptional service. Your role will be critical in maintaining customer satisfaction and loyalty.

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About the role

Our client is seeking a dedicated Customer Support Representative to join their dynamic team in Guwahati. In this vital role, you will be the first point of contact for clients, assisting them with their queries and ensuring they receive exceptional service. Your primary responsibility will be to provide support through various channels, including phone, email, and chat, while maintaining a positive and professional demeanor.

As a Customer Support Representative, you will be instrumental in fostering strong relationships with customers. You will listen carefully to their concerns, troubleshoot issues, and provide effective solutions in a timely manner. Your ability to empathize with customers and communicate clearly will contribute significantly to their overall satisfaction and loyalty to our client’s brand.

Additionally, you will have the opportunity to collaborate with other departments to enhance the overall customer experience. By sharing valuable feedback and insights, you will help the hiring company improve its products and services. This role is not just about resolving issues; it’s about building trust and rapport with customers, ensuring they feel valued and heard.

If you are passionate about helping others and have excellent communication skills, we encourage you to apply. Join our client’s team and be a part of a supportive work environment that values your contributions and encourages professional growth.

What you'll do

  • Respond to customer inquiries in a timely manner.
  • Provide solutions to customer issues effectively.
  • Maintain records of customer interactions.
  • Collaborate with the team to improve service quality.

What you'll need

  • Bachelor's degree in any field.
  • Experience in customer service preferred.
  • Proficient in English and local languages.

Skills

Excellent verbal communication. Problem-solving skills. Ability to work in a team.

Good to have

Familiarity with CRM software. Experience in a fast-paced environment.

Benefits

  • Health insurance coverage.
  • Performance bonuses.
  • Opportunities for career growth.

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

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Questions about this job

What are the primary responsibilities of this role?
You will handle customer inquiries, resolve issues, and provide product information.
What skills are required for this position?
Strong communication skills and a customer-centric approach are essential.
Is this a remote position?
No, this role is onsite in MG Road, Guwahati.
What is the salary range for this position?
The salary ranges from INR 25,000 to INR 40,000 per month.
How can I apply for this position?
Click "Apply Now" on this page to apply through HireDirector. HireDirector is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Support Representative

₹25,000–40,000 a month

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