About the role
In this role, you will provide exceptional technical support to our customers, resolving issues related to telecommunications services. You will be the first point of contact for client inquiries and will work closely with the engineering team to troubleshoot and solve problems. This position is ideal for those with a passion for technology and a knack for problem-solving. Our client values teamwork and offers a collaborative environment where you can grow your skills and advance your career.
What you'll do
- Provide technical support to customers
- Diagnose and troubleshoot issues
- Document customer interactions
- Collaborate with engineering for solutions
What you'll need
- Bachelor's degree in Computer Science or related field
- 1-3 years of experience in technical support
- Strong communication skills
Skills
Problem-solving
Technical knowledge
Customer service skills
Good to have
Experience with telecommunications systems
Familiarity with CRM software
Benefits
- Health insurance
- Career development opportunities
- Flexible working hours
Interested in this role?
It takes about two minutes. Free to apply — HireDirector never asks candidates for money.
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Questions about this job
What are the primary responsibilities of a Technical Support Engineer?
You will assist customers with their technical issues and collaborate with the engineering team for solutions.
What qualifications are required for this role?
A degree in Computer Science or a related field and experience in customer support are preferred.
Is this position onsite or remote?
This is an onsite position located in Bodakdev, Ahmedabad.
What is the salary range for this position?
The salary range is between INR 40,000 to INR 70,000 per month.
How can I apply for this job?
Click "Apply Now" on this page to apply through HireDirector. HireDirector is recruiting for this role on behalf of a client employer.
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