About the role
As a Technical Support Engineer, you will diagnose and resolve technical issues for customers using telecommunications services. Your role will involve collaborating with the engineering team to escalate complex problems and provide valuable feedback for service improvements.
This position is perfect for individuals passionate about technology and customer service, looking to enhance their technical skills in a dynamic environment. You will benefit from extensive training and ongoing support, ensuring your success in this role.
Our client fosters a collaborative atmosphere where innovation is encouraged, and there are ample opportunities for career advancement. If you are eager to make a difference and thrive in a fast-paced environment, we invite you to apply.
What you'll do
- Diagnose and resolve technical issues for customers.
- Provide excellent customer support and service.
- Collaborate with engineering teams for escalations.
- Document and track support requests and resolutions.
What you'll need
- Bachelor's degree in a relevant field.
- 2-5 years of technical support experience.
- Strong communication and problem-solving skills.
Skills
Good to have
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance.
- Opportunities for professional development.
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