Technical Support Engineer

HireDirector · recruiting for a confidential client

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Listing updated

Pay
₹40,000–70,000 a month
Location
Bhubaneswar, Odisha
Work mode
On-site
Job type
Full time
Experience
2–5 yrs
Category
IT

In hand: about ₹36,000–63,100 a month after PF and income tax (estimate). How it's worked out

Join our client as a Technical Support Engineer, where you will play a key role in providing exceptional technical assistance to customers.

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About the role

As a Technical Support Engineer, you will be responsible for troubleshooting and resolving technical issues for clients. Your role will involve diagnosing problems, providing solutions, and ensuring customer satisfaction. If you have a passion for technology and enjoy helping others, this position is perfect for you. You will be part of a dynamic team that values innovation and teamwork, offering opportunities for professional growth and development.

What you'll do

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and resolve technical issues effectively.
  • Document customer interactions and solutions.
  • Collaborate with team members to improve service delivery.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • 2-5 years of experience in technical support.
  • Strong communication and problem-solving skills.

Skills

Proficient in troubleshooting software and hardware issues. Strong customer service skills. Ability to work in a fast-paced environment.

Good to have

Knowledge of networking concepts. Experience with CRM software.

Benefits

  • Health insurance coverage.
  • Opportunities for professional development.
  • Flexible working hours.

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

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Questions about this job

What are the main responsibilities of this role?
You will troubleshoot technical issues, provide solutions, and assist customers in resolving their concerns.
What qualifications are needed?
A degree in IT or related field and experience in technical support are preferred.
Is this position remote or onsite?
This position is onsite in Bhubaneshwar.
What is the salary range for this role?
The salary range is between INR 40,000 to INR 70,000 per month.

Listing last updated

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Technical Support Engineer

₹40,000–70,000 a month

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