About the role
As a Technical Support Engineer, you will be responsible for providing expert technical assistance to clients on our telecommunications products. Your primary duties will include troubleshooting issues, offering effective solutions, and ensuring high levels of customer satisfaction.
The ideal candidate will possess a strong technical background along with excellent communication skills. You will respond to customer inquiries, diagnose problems, and guide users through solutions.
Collaboration with the engineering team will be essential to resolve complex issues and improve product performance. If you are passionate about technology and enjoy helping others, this role may be the perfect fit for you.
What you'll do
- Provide technical support to customers
- Diagnose and troubleshoot issues
- Collaborate with engineering teams
- Document support processes
What you'll need
- Bachelor's degree in Computer Science or related field
- 2-4 years of experience in technical support
- Strong communication skills
Skills
Good to have
Benefits
- Health insurance
- Work-life balance
- Professional development
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