Customer Support Executive

HireDirector · recruiting for a confidential client

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Pay
₹25,000–40,000 a month
Location
Thane, Maharashtra
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Telecommunications

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

Our client is in search of a Customer Support Executive to enhance customer satisfaction.

Apply now

About the role

As a Customer Support Executive, you will serve as the first point of contact for customers, addressing inquiries and resolving issues efficiently. Your role is crucial in ensuring customer satisfaction, as you will collaborate with various departments to meet customer needs.

Ideal candidates will possess excellent communication skills and thrive in a fast-paced environment. You will be responsible for handling customer complaints, providing information about products and services, and maintaining accurate customer records.

If you enjoy helping people and have strong problem-solving abilities, this role is perfect for you, offering a dynamic work environment and the opportunity to make a significant impact on customer experience.

What you'll do

  • Address customer inquiries
  • Resolve customer complaints
  • Provide product information
  • Maintain customer records

What you'll need

  • Bachelor's degree preferred
  • 1-3 years of experience in customer support
  • Strong communication skills

Skills

Customer service Problem-solving Communication

Good to have

Knowledge of telecommunications products CRM software experience

Benefits

  • Health insurance
  • Performance bonuses
  • Opportunities for career growth

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

Apply now

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Questions about this job

What are the key responsibilities of this role?
You will handle customer inquiries, resolve complaints, and provide product information.
Is prior experience in customer support mandatory?
Yes, 1-3 years of experience is preferred.
What are the working hours for this position?
The working hours are from 9 AM to 6 PM, Monday to Saturday.

Listing last updated

Customer Support Executive

₹25,000–40,000 a month

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