Customer Support Executive

HireDirector · recruiting for a confidential client

Posted · Apply by

Pay
₹25,000–40,000 a month
Location
Pune, Maharashtra
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
E-commerce

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Support Executive, responsible for providing excellent support to customers. You'll address inquiries and resolve issues efficiently.

Apply now

About the role

We are seeking a dedicated Customer Support Executive to join our client’s dynamic team in Pune. In this role, you will be the frontline representative, responsible for delivering exceptional customer service and support. Your primary focus will be to address customer inquiries, resolve issues efficiently, and ensure a positive experience with our client’s products and services.

As a Customer Support Executive, you will engage with customers through various channels, including phone, email, and live chat. Your ability to communicate clearly and empathetically will be essential in understanding customer needs and providing timely solutions. You will also have the opportunity to contribute to process improvements and share customer feedback with the team to enhance service quality.

To excel in this position, you should possess strong problem-solving skills and a passion for helping others. Familiarity with customer support software and tools will be beneficial, though training will be provided. Our client values teamwork and collaboration, so being a proactive team player will help you thrive in this environment.

About the Role

This position offers a chance to grow your career in customer support within a supportive and innovative company. As you develop your skills, you may have opportunities for advancement and professional development. If you are enthusiastic about providing top-notch customer service and making a difference in the lives of customers, we encourage you to apply!

What you'll do

  • Handle customer inquiries via phone, email, or chat
  • Resolve customer issues effectively and efficiently
  • Maintain accurate records of customer interactions
  • Collaborate with team members to improve service quality

What you'll need

  • Bachelor's degree in any discipline
  • 1-3 years of experience in customer support
  • Strong communication skills

Skills

Excellent verbal and written communication Problem-solving skills Ability to work in a fast-paced environment

Good to have

Familiarity with CRM tools Basic knowledge of e-commerce operations

Benefits

  • Health insurance
  • Paid time off
  • Performance bonuses

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

Apply now

Customer Support Executive jobs in other cities

Bengaluru Durgapur Bhubaneswar Vellore Agartala Visakhapatnam Surat Tiruppur Chennai

Questions about this job

What are the main responsibilities of this role?
You will assist customers with inquiries, resolve issues, and ensure a high level of customer satisfaction.
What qualifications are required?
A bachelor's degree in any field along with 1-3 years of experience in customer support is preferred.
Is this a remote position?
No, this is an onsite role based in Hadapsar, Pune.
What is the salary range for this position?
The salary ranges from INR 25,000 to INR 40,000 per month.

Listing last updated

Customer Support Executive

₹25,000–40,000 a month

Apply