About the role
In this role, you'll provide technical assistance and support for customers experiencing issues with products or services. You will troubleshoot problems, guide customers through solutions, and document issues for future reference. This position is suited for individuals who have a strong technical background and excellent communication skills. You will work closely with the product team to relay customer feedback and improve service quality.
What you'll do
- Provide technical support to customers
- Document and track issues
- Collaborate with product teams
- Guide customers through troubleshooting steps
What you'll need
- Technical degree or equivalent experience
- Strong problem-solving skills
- Excellent communication abilities
Skills
Technical knowledge
Customer service
Effective communication
Good to have
Experience with helpdesk software
Basic programming knowledge
Benefits
- Work from home flexibility
- Health and wellness programs
- Continuous training
Interested in this role?
It takes about two minutes. Free to apply — HireDirector never asks candidates for money.
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Questions about this job
What does the Technical Support Executive do?
You will troubleshoot technical issues and provide solutions to customers.
What qualifications are necessary for this role?
A technical degree or experience in IT support is preferred.
Is the work remote or onsite?
This is a remote position.
What is the salary range?
The salary ranges between INR 22,000 and INR 38,000 monthly.
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