About the role
As a Technical Support Executive, you will play a crucial role in assisting customers with technical issues related to telecommunications services. Your main duties will involve troubleshooting problems, providing effective solutions, and ensuring a high level of customer satisfaction.
This onsite position in Gurugram offers the opportunity to work closely with clients, helping them navigate their technical challenges. The ideal candidate will have strong interpersonal skills and a solid understanding of telecommunications systems.
Join a collaborative team that values innovation and continuous improvement, where you will have the chance to grow your skills and advance your career.
What you'll do
- Provide technical assistance to customers.
- Troubleshoot telecommunications issues.
- Document and report customer interactions.
- Collaborate with technical teams for solutions.
- Ensure customer satisfaction and follow up on issues.
What you'll need
- Bachelor's degree in IT or related field.
- 2-4 years of experience in technical support.
- Strong problem-solving skills.
Skills
Good to have
Benefits
- Health insurance coverage.
- Professional development opportunities.
- Team-building activities.
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