About the role

We are seeking a dedicated and enthusiastic Customer Support Executive to join our client's team in Chennai. In this role, you will be the first point of contact for customers seeking assistance with their telecommunications services. Your primary responsibility will be to provide exceptional support through various channels, including phone, email, and live chat. You will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about our client’s products and services.

As a Customer Support Executive, you will engage with customers to understand their needs and offer tailored solutions. Your ability to communicate effectively and empathetically will be essential in building strong relationships with customers. Additionally, you will be responsible for documenting customer interactions accurately in the system, which is crucial for maintaining service quality and continuity.

The ideal candidate will possess excellent problem-solving skills and a passion for helping others. You should be comfortable working in a fast-paced environment and have the ability to adapt to changing situations. Previous experience in customer service, particularly in the telecommunications industry, will be an advantage.

About the Role

Our client values teamwork and a customer-centric approach. You will receive comprehensive training to equip you with the knowledge and skills necessary to excel in this role. Opportunities for career advancement are available for those who demonstrate commitment and performance. If you are looking to make a positive impact in customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

What you'll do

Respond to customer inquiries via phone, email, and chat.

Resolve customer issues and complaints.

Maintain customer records and follow-up.

What you'll need

High school diploma or equivalent.

1+ years of experience in customer support.

Excellent communication skills.

Skills

Communication skills Problem-solving skills Customer service orientation

Good to have

Familiarity with CRM software Multilingual abilities

Benefits

Competitive salary.

Health benefits.

Work-life balance.

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Questions about this job

What are the main responsibilities?

You will assist customers with inquiries, provide information about services, and resolve complaints.

Is prior experience necessary?

1-3 years of experience in customer support is preferred.

What skills are required for this role?

Strong communication skills and problem-solving abilities are essential.

Listing last updated 28 Sep 2026