About the role

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Surat. In this role, you will be the first point of contact for our clients in the telecommunications sector, providing exceptional support and assistance to ensure customer satisfaction. Your strong communication skills will be vital as you navigate customer inquiries, resolve issues, and deliver timely solutions.

As a Customer Support Executive, you will engage with clients through various communication channels, including phone, email, and chat. You will be responsible for understanding their needs and providing accurate information about our products and services. Your ability to empathize with customers and address their concerns will play a crucial role in enhancing their experience with our company.

This hybrid position offers flexibility while allowing you to work closely with a dynamic team. Our client values continuous improvement, and you will have opportunities to contribute ideas and feedback that can help shape our support processes. We are looking for individuals who are not only skilled communicators but also possess a strong problem-solving mindset and the ability to work under pressure.

About the Role

If you are passionate about customer service and eager to make a difference in the telecommunications field, we encourage you to apply. Join us in providing outstanding support and building lasting relationships with our clients. This is a temporary position with the potential for growth, making it an excellent opportunity for those looking to advance their careers in customer support.

What you'll do

Handle customer inquiries and complaints

Provide product information and support

Document customer interactions

Collaborate with other departments to resolve issues

What you'll need

High school diploma or equivalent; degree preferred

1-3 years of experience in customer service

Strong problem-solving skills

Skills

Strong verbal and written communication skills Ability to handle difficult situations Proficiency in customer service software

Good to have

Experience in telecommunications Familiarity with CRM systems

Benefits

Flexible hybrid work environment

Training and development opportunities

Performance bonuses

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Questions about this job

What skills are necessary for a Customer Support Executive?

You need excellent communication skills and the ability to resolve customer issues effectively.

Is this position temporary?

Yes, it is a temporary role with potential for extension.

What are the working hours like?

Working hours can vary but will typically include shifts during standard business hours.

Listing last updated 29 Sep 2026