About the role
In this role, you will assist customers with troubleshooting and resolving technical issues related to our products. You will work closely with the engineering and development teams to provide feedback and help improve products. This position is ideal for candidates who are passionate about technology and enjoy helping others. You will gain valuable experience in customer service and technical support in a collaborative environment.
What you'll do
- Provide technical assistance to customers
- Troubleshoot software and hardware issues
- Document and track customer interactions
- Work with development teams to resolve product issues
- Maintain customer satisfaction through effective communication
What you'll need
- Bachelor’s degree in IT or related field
- 0-2 years of experience in customer support
- Basic knowledge of IT products
Skills
Excellent communication skills
Problem-solving abilities
Basic understanding of IT systems
Good to have
Experience with customer support tools
Knowledge of networking concepts
Benefits
- Comprehensive training program
- Health insurance
- Friendly work environment
Interested in this role?
It takes about two minutes. Free to apply — HireDirector never asks candidates for money.
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Questions about this job
What does a typical day look like in this role?
You will assist customers with technical issues via phone, email, or chat.
Is prior experience required?
No, this is an entry-level position.
What is the work mode for this role?
This is an onsite position in Anna Nagar, Coimbatore.
What is the salary range?
The salary is between INR 20,000 and INR 40,000 monthly.
How can I apply for this job?
Click "Apply Now" on this page to apply through HireDirector. HireDirector is recruiting for this role on behalf of a client employer.
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