Customer Support Executive

HireDirector · recruiting for a confidential client

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Pay
₹25,000–45,000 a month
Location
Bhubaneswar, Odisha
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Telecommunications

In hand: about ₹22,400–40,500 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Support Executive, where you will provide exceptional service to customers in the telecommunications sector. Your role will involve addressing customer inquiries and ensuring satisfaction.

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About the role

We are seeking a dedicated Customer Support Executive to join our client’s team in Bhubaneswar. In this vital role, you will be the first point of contact for customers in the telecommunications sector, providing essential support and ensuring a seamless experience. Your primary responsibility will be to address customer inquiries effectively, troubleshoot issues, and resolve complaints in a timely manner.

As a Customer Support Executive, you will engage with customers through various channels, including phone, email, and chat. Your goal will be to understand their needs, provide accurate information, and guide them through solutions. You will also play a key role in gathering feedback to help improve our service offerings and enhance customer satisfaction.

To succeed in this role, you should possess excellent communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment. Our client values individuals who are proactive, solution-focused, and able to handle challenging situations with patience and professionalism.

This position offers opportunities for growth and advancement within the company, making it an ideal choice for those looking to build a career in customer service. If you are passionate about helping others and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity as a Customer Support Executive.

What you'll do

  • Address customer inquiries
  • Resolve service issues
  • Provide product information
  • Maintain customer records

What you'll need

  • Bachelor's degree preferred
  • 1+ years in customer service
  • Strong communication skills

Skills

Excellent communication Problem-solving Customer-oriented

Good to have

Familiarity with CRM software Basic technical knowledge

Benefits

  • Health insurance
  • Performance bonuses
  • Professional development

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

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Questions about this job

What are the main responsibilities of this role?
You will handle customer inquiries, resolve issues, and provide product information.
What experience is required?
A minimum of 1 year in customer service is preferred.
Is there an opportunity for remote work?
This position is onsite in BBD Bagh.
What is the salary range?
The salary range is INR 25,000 to 45,000 per month.
How can I apply for this position?
Click "Apply Now" on this page to apply through HireDirector. HireDirector is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Support Executive

₹25,000–45,000 a month

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