Customer Support Executive

HireDirector · recruiting for a confidential client

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Listing updated

Pay
₹20,000–35,000 a month
Location
Gurugram, Haryana
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
E-commerce

In hand: about ₹17,900–31,400 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Support Executive to enhance customer experience.

Apply now

About the role

As a Customer Support Executive, you'll play a crucial role in delivering exceptional service to our clients. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing product information promptly and professionally.

The ideal candidate will have strong communication skills, a customer-centric attitude, and the ability to handle challenging situations with empathy. Experience in a similar role or industry will be advantageous.

In return, our client offers a supportive work environment, opportunities for growth, and the chance to be part of a dynamic team dedicated to customer satisfaction.

What you'll do

  • Assist customers with inquiries
  • Document customer interactions
  • Resolve issues in a timely manner

What you'll need

  • Bachelor's degree preferred
  • Experience in customer support
  • Strong communication skills

Skills

Customer service skills Problem-solving Communication skills

Good to have

Experience with CRM software Familiarity with product knowledge

Benefits

  • Health insurance
  • Performance bonuses
  • Paid time off

Interested in this role?

It takes about two minutes. Free to apply — HireDirector never asks candidates for money.

Apply now

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Questions about this job

What are the working hours for this role?
This is a full-time position typically requiring shifts.
What tools will I be using?
You will use customer support software and CRM tools.
Is there room for advancement?
Yes, there are opportunities for career growth based on performance.

Listing last updated

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Customer Support Executive

₹20,000–35,000 a month

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